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Amen, preach it sister! In Australia now, customer service and systems excellence has been buried in the 1990s. The 21st century service motto seems to be "Take it or leave it". I applaud it every time I see a manager actually mentoring or otherwise developing someone.
Can't you come to Australia and change our corporate landscape. Please?
Posted by: Pete Aldin | January 18, 2008 at 04:06 PM
I am working on it Pete, for I would LOVE to bring Managing with Aloha to Australia! Meanwhile though, Australia has a terrific coach in you :)
Posted by: Rosa Say | January 18, 2008 at 06:17 PM