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I think this offers a great suggestion for work teams. I'm going to try this at our first team meeting this year. I'll let you know how it works out.
Our theme this year, and every year, is "Taking Client Service to the Next Level." We have a picture of someone walking up a flight of stairs, and a teamwork pyramid, but maybe folks can use Flickr to find something not so clip-art like.
Thanks Rosa! I'm off to find my picture that defines taking client service to the next level!
Posted by: Phil Gerbyshak | January 05, 2008 at 06:31 AM
Yes Phil, please do let all of us know what happens!
Since "Taking Client Service to the Next Level" is an annual effort for you, I would suggest you focus it with your team a bit more; perhaps the picture you ask them for could be a visual on what that "next level" looks like in the mind of the 2008 customer. You could end up with a very rich hit list of things that could then be quarterly or monthly targets.
Posted by: Rosa Say | January 05, 2008 at 06:40 AM