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Being in real estate, I would want to know about client service after the close.
1 - What would be your ideal housewarming gift to your new homeowner? or moving gift for a seller?
2 - What is your follow up strategy? How do you intend to maintain contact with your past clients?
Posted by: April Groves | July 21, 2007 at 12:10 AM
Good adds April!
I was re-reading Danny Meyer's book Setting the Table this morning, and this is what he had to say about hospitality in regard to something he calls "charitable assumption." It is in the section of his book where he talks about what he looks for in hiring his managers - charitable assumption describes the mindset they have to have.
"I've been to many restaurants where management berates guests for being twenty minutes late for a reservation - when there may well have been a good reason for their tardiness. It's hard to justify being ungracious to anyone who wants to spend money at your restaurant. A charitable assumption might be, "You must have had a tough time getting here. We're delighted that you made it!" I am going to get the most out of my relationship with every guest, including repeat business, when I base the relationship on optimism and trust. Hospitality is hopeful; it's confident, thoughtful, optimistic, generous, and openhearted."
Posted by: Rosa Say | July 26, 2007 at 12:41 PM
i am agree with April Groves ... it is good to see the customer care after close
Posted by: deepak | February 19, 2009 at 12:03 AM