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Hello Maria, thanks for these thoughts. I agree we need to find a way to embed these values in our society - starting with children - but I wonder how many of us learned how to be hospitable, to act with loving kindness because it was something we received, something we experienced, saw, and felt rather than something we were taught directly?
So perhaps we also need to make sure we are supporting families and children in such a way that they get to enjoy the fruits of hospitality - so it will come to them naturally when they're older.
Just a thought!
I'm looking forward to exploring your own blog - so many goodies to be found on this site - courtesy of Rosa's great hospitality :)
Joanna
Posted by: Joanna Young | July 07, 2007 at 03:17 AM
Hi Joanna,
After I posted this I started to think about the same thoughts that you wrote - like how parents could be good role models and how I did learn from observing.
However, when it comes to business school, I think that we're missing the class that teaches students that money really isn't the "bottom line". I minored in Business in college and it was all about the numbers...
Thanks for your comment!
Posted by: Maria Palma | July 07, 2007 at 09:15 AM
Thank you Maria for this thoughtful post.
Your Mother passed at such a young
age for you Maria. I know you feel
her with you though, and she smiles
to see the woman you are today.
I agree with you Joanna...
I'm the Mom of 3 children ages
25, 22 and one who is ALMOST 11.
The lessons that I have attempted
to teach them no doubt stay with them,
but the lessons that they learn from
observation of my actions I feel stay
with them and are more deeply
ingrained.
Posted by: Debra Estep | July 10, 2007 at 03:56 AM
Hi, Debra
Thanks for your comment! When I was a manager I realized that the people who worked for me responded well and respected me because I "walked the walk". Not only did I preach good customer service, I was out there on the sales floor showing them what good customer service looks like.
Posted by: Maria Palma | July 10, 2007 at 05:41 PM