Books on Hospitality
Over the last week, our first exploring Ho‘okipa, and the hospitality we crave, I have found myself dipping into two books in particular, and I started to wonder, what books would you consider required reading for managers seeking to learn the art of hospitality?
I believe that hospitality is something managers must continually learn to teach, train and coach their staff in; simply setting the expectation that they want it delivered is not enough.
- Reading how others deliver hospitality helps managers become better teachers when they take the next step: re-teaching what they have newly learned.
- It keeps the hospitality curriculum freshly appealing to their staff, and not soap-boxy. Once people feel you are preaching, they stop listening.
I will start this listing with the two books I’ve been dipping into. Give me your book suggestions in the comments, and I’ll keep updating our list –-- be sure you include any links at which you may have written a book review. Let’s help managers become better teachers by giving them a source of energy which will motivate them: Let’s create a
Great Managers Hospitality Library!
A book review may be found at Joyful Jubilant Learning for A Love Affair with Books. You'll find other links there for three more postings I did subsequently - and there will probably be more by the time our Ho'okipa month wraps up!
Read the book review by Dean Boyer for how he relates the 5 Principles to teaching (Dean is a school administrator). I recently mentioned this book in a guest posting I did for Passion for the Good Customer Experience called, That Cracker Jack® Prize
Postscript and Site-map note:
If you are wondering what happened to them, I had pulled my lengthy recommended reading lists off the blog in my recent streamlining of my Talking Story sidebars. You can now find them on a separate page I created, called Books and More Books! The link for it now resides in the left column listing called Best of Talking Story and Other Useful Links.
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