Thank you for your visit.
This page and site has been moved to TalkingStory.org
NEW LINK: Self-service is No-service
« On Ho‘ohiki: Keeping your promises | Main | Big Brother Blog, Little Sister Coach »
Comments
You can follow this conversation by subscribing to the comment feed for this post.
The comments to this entry are closed.
Buy the Book online
- Managing with Aloha is a hardcover book designed to be written in, and used as both learning resource and personal workbook. >>CLICK HERE to purchase from Amazon.com.
Community Awaits You
- The publishing of Managing with Aloha marked the beginning of a movement. Get involved with us by learning more about our Ho‘ohana Community.
Publishing Rights
Easiest for you? Encourage your friends to subscribe too! For reprints, use these guidelines:
I couldn't agree with Dawson more! And neither could millions of other dissatisfied customers, but we all largely feel powerless to change this 20-year-old (now) shift away from customer service.
Posted by: Pete Aldin | June 16, 2007 at 02:14 PM
Pete I think it would be great if all the employees who eventually do get reached by frustrated customers would stage some kind of grass-roots effort to mutiny against telephone automation on behalf of the customers they are trying their best to care for ... perhaps they need to get legal representation who could win a hostile working environment case for them! Customers are irate and ready to tear into them the moment they say hello ... poor things don't have a chance.
We feel powerless when we are alone, looking up at the "big guy," but we CAN work together to effect change. A favorite Hawaiian saying is, Hāpai ka pohaku aka mai hāpai ke kaumaha: “Lift the rock and not the burden” … many hands can get the job done!
Posted by: Rosa Say | June 16, 2007 at 02:37 PM