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How perfectly timed!
I'll be training a new supervisor three of the next five weeks and I'm excited about it. Thank you for your fortuitously timed post!
Posted by: simplerich | May 31, 2007 at 02:02 PM
Aloha Rich, good to have you stop by!
That new supervisor of yours is the one fortunate to have you care for them; the fact that you say, *I'm excited about it* is huge! You are already bringing an attitude of aloha to those three weeks ahead of you, and you will both reap much reward from your optimism and enthusiasm.
I've been reading your blog for a while now Rich, and you bring such thoughtfulness and ho'ohana-rich intent to the way you manage; hana hou!
Posted by: Rosa Say | May 31, 2007 at 04:13 PM
I blogged this week about what we expect from customer service operatives. James Shewmaker made the following observation in the comments: "How you treat your employees affects how they treat your customers - and employees are a form of customer who can also go to the competition."
Posted by: Pete Aldin | June 01, 2007 at 11:59 AM
Good add Pete - and James! mahalo nui for sharing it here. You put together a good listing Pete, and I'm adding the permalink here for this conversation once it drops off your main page:
http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/
Your #7 speaks volumes: Your job is important; that’s why customers come to you. Treat yourself with respect and learn your job well.
Posted by: Rosa Say | June 01, 2007 at 01:46 PM