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Not only can just one employee spoil your business, but one kind act can save a life. Sounds like your husband saved far more than just tomatoes Rosa. Good for him.

If we all cared enough to remind each other that it's going to be okay, that we can make it through, this would be a far better world to live in. Until then, I'll keep focusing on me, and trying to help keep the tomatoes from getting bruised.

Thanks for the necessary reminder about the little things that make SUCH a big difference.

Yep, hubby is a real good guy; I'm blessed to learn from his example.

I just re-read my comment, and it didn't turn out the way I meant it too. I meant I will focus on me doing the little things like your hubby, and not worry about the rest of the world doing them. I'll throw the starfish back in the ocean, and make a difference to that starfish. Following your husband's example is a great lesson for me this Sunday :)

Woah! I'm reading this post at the start of a new day and what a great reminder for me on 2 fronts:

1) Because I am training long-term unemployed today (who consider themselves victims of the system), it's so important that their first impression of me (viewed as an employee of the system, though I'm not) is a cheerful and compassionate one.

2) That I look upon them with empathy as your husband did while actively intervening in their self-destructive habits.

Thanks!

Your comment was great Phil. Knowing you, I knew what you meant!

Pete, sounds to me like you are an exceptional coach (which I have continually been learning about you, not just now!) who will be of great help to this organization. Your comment is so insightful: There is a big difference between being compassionate with those who may have a victim's mentality, while holding them to a higher standard for themselves and not commiserating with them.

Very good story, Rosa. Lots of excellent touch points to draw from here, the best of course is simply intervening as your husband did. Too often we just move on.

Most of us do have a tendency to look at intervention as not minding our own business, don't you think Steve? What my husband achieved, was helping her achieve a shift, and then simply telling her she could take control; that he believed in her capacity. He didn't have to intrude any further and make things uncomfortable for her. I was very proud of him.

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