Coffee, Ho‘ohana, and Syncopated Rhythm

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Comments

[Maria Palma]

It's amazing the energy of one person can do for a whole team, eh? I love it when leaders lead by example. It's like watching the symphony, or the likes thereof.

[Rosa Say]

You are so right Maria. Watching Peter was like watching an orchestra conductor. The tone and sound of it all made such an impression on me, where he was so conscious of the rest of the room where we already had our coffee and were steeped in conversations with each other, reading, or doing the wireless laptop dance, for he wasn't entirely dominant. However if you were working with him, or in that line, you felt like you were on state or had front row seats to the performance.

[Beth Robinson]

Rosa, at the same time on Friday I was at another Starbucks in Hawaii, the lowkey one with the cozy fireplace (that'll keep our Mainland friends guessing where it is). I was musing about years ago having read "The Great Good Place", and how fortunate it was that Starbucks recreated that for all of us on such a grand and trustworthy scale. Your post reminds me that the magic of a gathering place would not be present without the people present--their attitude, their customer orientation--as much as the people behind the scenes designing the physical space and services. My VP Sales always calls the villas we sell "widgets", which is his subtle way of reminding us that we aren't selling four walls and a roof, we are selling a lifestyle, an experience that begins with us. Sounds like Peter knows the coffee has to be what is promised, but the coffee is just the widget.
Aloha
Beth