Follow up! It’s Not What You Say… It’s What You Do

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Comments

[Steve Sherlock]

Rosa, thanks for the lead. It looks like a book to add to my list.

[Rick Fuqua]

In my experience, the simplest ideas are usually the best. Stick to the basics and stay on course until it is purposely decided to take a new course. Try to mitigate outside forces that will take you off course before you know what happened. Manage change - don't let change manage you.

I look forward to reading this one. Sounds similar to "Leading Change, Overcoming Chaos".

[Bren]

I loved it too--definitely a keeper. Looking forward to the interview!

[Gary Bourgeault]

This review reminds me of an old saying someone once challenged me with: Doing it is doing it!

So many times we are trapped by the words we speak because we listen to ourselves so much that we start to believe that what we say is what we are doing.

If the book does nothing else but remind us that, it has already done us all a service.

[Steve Sherlock]

Rosa, after reading your interview with Lawrence I have definitely put the book on my to do listing. Oh, and I'll follow through on it :-).

I concurr with his fourth point: Maintain momentum long after the mood has passed. I could also phrase it "be patient and let the changes take effect before chaning again." Once problem I have seen too many times is management does not have enough patience to allow the changes to run their course.

Someone will come in and after their study (usually a quick one in less than 3 months, longer more serious 4-6 months) then the changes start. But change takes time. Kind of like the adage, if you teach an elephant to dance, you better be prepared to dance.

Unfortunately, they just get the elephant to start dancing and they leave, bringing in yet another manager and another way of doing things, and the cycle is frustrating for those in it. More frustrating for the customers of it, in this particular case, mostly internal customers who have no other choice but to stick around; otherwise, if it was an external customer base, they would have walked out the door along time ago.

Patience is indeed a valuable virtue!

[Gloria Ilagan]

Aloha Rosa,
Mahalo for introducing this valuable and important truth about gaining trust and respect from those you lead. This book is a must for basics in leadership.
I'm adding this one to the list! What you say, is what you do...follow through, follow through, follow through and they will follow you!