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Rosa - I agree with the value of your 5 minute process. I think the best feedback is natural and real time. It is based on a strong and trusting relationship that is all about helping each other succeed. That's why when you share an observation about what is not working well the other person is more likely to take it in and be coachable and appreciative. The relationship has to be built to handle this. Doing once yearly surveys administered by consultants and accompanied by cover memos from heads of state pale in value.
Posted by: Lisa Haneberg | November 23, 2005 at 09:35 AM
Mahalo nui for the voice of support Lisa. I continue to talk about the D5M because it works: In my coaching I continually see how this very simple tool achieves management breakthroughs on both sides of the equation, the manager and the managed.
In addition, it becomes a process that is not more work to maintain, it is very quickly and easily integrated into a work culture. Managers who "get it" continue to do it because not only is it effective, they enjoy it.
And you sum it up nicely for me with your comment, for the D5M is all about the rewards of relationship investment, the ROA we sometimes mention here: Return on Attention.
Posted by: Rosa | November 23, 2005 at 11:01 AM
Honest feedback, fearless provided is the ultimate goal. If the environment is poorly structured, no amount of feedback whether D5M or 360 will work. Management needs to walk the talk. If they don't, anything can and will happen.
Posted by: Steve Sherlock | November 23, 2005 at 04:03 PM
Steve, I do agree that walking the talk is crucial for any communication process to work, for if there isn't follow-up with issues that are brought up, communication eventually stops; people begin to think "what's the use?" and "why should I waste my time?"
Perhaps the greatest challenge managers face is with their own behavior, understanding that those they manage will always feel "I will do what you say when you set a good example, and when I feel you uphold the same high standards."
Posted by: Rosa | November 23, 2005 at 04:38 PM