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Ah yes, a difficult thing to do, being consistent with the message. All too often, I see managers diverted by the crisis de jour, and that is all you hear about for the next few weeks or at least until the next crisis. In the meantime, the program you laid out so nicely has been collecting dust over in the corner. Some may be still working on it, recognizing the crisis for what it is, just a momentary diversion, and that eventually this will be needed and you'll be ready.

Except the diversions continue... so disheartening...

I wish I had the guts to offer one manager to be his "chief of staff for details". To keep him on track instead of allowing the crisis to intervene. Some day!

Thanks for the inspiration!

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