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Aloha Rosa,
This article hit home for me. Some years after leaving the hotel industry as a restaurant manager and catering/convention services manager, I wondered why I never ventured into the other departments that I interacted with. When I look back, I would have loved to spend time in other areas just to learn:
1)The Main Kitchen - I didn't spend enough time learning about the art of food. I had my own Food Channel at my fingertips!
2)The Marketing Department - How did they came up with their great ideas and how did they know they would work!
3)The Sales Department - What did they do to close that nearly impossible sale?
What happened was that I really departmentalized myself. I worked in this one area and that was what I concerned myself with. I hoped to get promoted if I did a good job in that area. I had my head down and worked real hard, put in lots of hours, and then I went home. The nature of the work had something to do with that, of course, but I bet that when I went into the marketing department to see how my menu specs were coming, I could have asked them what other projects they were working on and could have learned something new. I know they would have been happy to share. Having different perspectives would have made me better at what I did, too, and hopefully I would pass that on to others.
I had a huge, successful worldwide corporation at my fingertips with a wealth of knowledge and I didn't take advantage of a lot of what it had to offer. What was I thinking!
Hope that the article hits a chord with those in the industry now and gets them to lift their heads up and see and learn about all the wonderful things going on around them.
Posted by: Luana | May 24, 2005 at 02:14 PM