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I can speak personally of the success of the daily 5. I have practiced daily 5 for over two years now and I can honestly say that it has been my learning tool from my team and staff on how to be a better manager for them. In the past two year and still today, they are teaching me so much.
So here is my story, I had a team with a new leader and half of its staff just hired with the leader. The beginnings of a great team was being driven down a path of distrust from the more senior staff of the newer staff, a sense of hostility for the newer staff from the more senior staff and above all of this was a supervisor who couldn't understand why her team was always at battle with each other. She tried mandatory meetings where no one would talk, she tried talking with them one on one and nothing applicable was said. In the end the feedback she got from her team was that she was unapproachable and not understanding.
During my daily 5 with this supervisor, she told me about all of her woes and tribulations with her team. When I asked her if she has done her daily 5 with them, she stated that she checks in with them everyday she works. I asked again about the daily 5. She said that she does not give officially a daily 5. I then asked her to start giving her staff a daily 5. I told her to announce to the team that she would be doing this and then see what would happen. I reminded her that the power of the daily 5 is for her to just listen and acknowledge.
Wow what a change. At first the dirty petty stuff started to come out and then family, friends and personal goals. Now this team is more cohesive than ever and has entered our busiest time of the year strong in performance. Team members are going back to school with support of the supervisor and people are actually happy to be at work. It's not all fun and games mind you, but the problems are not as big as before. The supervisor too has made stronger relationships with her team.
Its simple, I know. The hardest things and the most effective are usually so simple.
Posted by: toni | December 26, 2004 at 09:32 AM